Sales made through Volante.com.tr are subject to the Consumer Protection Law and the Distance Contracts Regulation, and the provisions of these laws and regulations are applied.
Easy Returns: Volante.com.tr offers easy return conditions to ensure 100% customer satisfaction outside of the legal process.
If the product arrives differently than ordered or if it is damaged, torn or deformed during transportation by cargo, you can return it on the same day, request a new one and request a refund without being subject to consumer rights.
Our customers are not responsible in any way for damage, tears or deformations that occur during cargo.
volante.com.tr is personally responsible for any problems that occur during shipping and replacing the product with a new one, and our customers cannot be held responsible in any way for this matter.
Our customers' 100% satisfaction is guaranteed and your money is refunded.
For easy returns, you can reach us 7 days a week through the Contact Us page and our customer service team. Other phone numbers and email addresses you can reach instantly:
Phone: +90 554 739 92 94
Email: info@volante.com.tr
Consumer Protection Law; Returns must be made within seven (7) days from the date of delivery of the purchased product, without opening the packaging, damaging or spoiling it, and without using the product.
According to Article 4 of the Consumer Protection Law, "Goods that are contrary to their characteristics stated in the promotional and user manual or in advertisements and announcements or that contain material, legal or economic deficiencies that reduce the benefits expected from them by the consumer in terms of their intended use are considered defective goods."
If the customer reports a defective product within 30 days from the date of delivery, he/she has the right to return the product, receive a price reduction, receive a free replacement or receive a free repair.
To exercise the rights outlined above by reporting a defective product, the product is considered defective if its features differ from those stated in its description, or if there are deficiencies that reduce the customer's expected benefit from the product. The customer must report the defective product within 30 days. A report will be prepared to determine whether a user error has occurred. If user error is detected, the customer is not eligible to exercise these rights.
